24 January 2023
How to use chatbots for marketing?
Having meaningful conversations is highly valued in marketing, and customers always look for engaging and personalized interactions. Unfortunately, making a human available all the time is not always possible, so companies are turning to the power of AI chatbots to bridge the gap. These AI-powered chatbots can provide customers with real-time, personalized conversations and assist … Continue reading How to use chatbots for marketing?
18 January 2023
How to use Chatbots to collect and improve CSAT?
Customer Satisfaction Score (CSAT) is an essential metric for businesses to measure how satisfied customers are with their experience and identify areas for improvement. CSAT can be measured through surveys, feedback forms, and other methods. Chatbots are an increasingly popular way for businesses to measure customer satisfaction. Chatbots are computer programs that simulate natural conversations … Continue reading How to use Chatbots to collect and improve CSAT?
17 January 2023
What is NPS (Net Promoter Score)?
A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction with a company’s product or service. It measures the likelihood of customers recommending the brand to others on a scale from 0 to 10. Net Promoter Score is categorized as promoters (scoring 9-10), passives (scoring 7-8), or detractors (scoring 0-6). … Continue reading What is NPS (Net Promoter Score)?
10 January 2023
How to use Chatbots for improving CRO?
Conversion rate optimization (CRO) is the process of maximizing the number of people who take a desired action on a website. And chatbots for CRO are a great tool to achieve this. For every business, having an effective website is essential to reach potential customers and gain more online traffic. But getting traffic to the … Continue reading How to use Chatbots for improving CRO?
6 January 2023
Conversational AI Chatbot Trends and Statistics 2023
Over the past few years, there has been exponential growth in the usage of intelligent chatbots due to changing demands from both consumers and businesses. In 2023, the chatbot trends are significantly getting updated with the latest innovations and technologies. Chatbots that used to perform simple tasks like sending text messages, flight status, getting directions, … Continue reading Conversational AI Chatbot Trends and Statistics 2023
23 December 2022
FAQ Chatbots – The Ultimate Guide
A complete guide for FAQ chatbot. Ever since the pandemic hit the world, businesses have been embracing automation to maintain operations and serve customers on a large scale. The uncertainty compelled businesses to opt for rapid solutions to overcome immediate challenges. Since then whatever field it is, automation has shown a significant progression. And the … Continue reading FAQ Chatbots – The Ultimate Guide
16 December 2022
How to use AI-based chatbot to answer FAQs?
Good customer experience is a thing today. Customers don’t settle for anything less. Having so many business alternatives and options in the market, they come to you only when you are capable of offering the best service. A FAQ section is a very effective and crucial section you should have for that matter. It addresses … Continue reading How to use AI-based chatbot to answer FAQs?
22 September 2022
How Automating Lead Generation Chatbot Helps Businesses Grow
As marketers, small business owners, or entrepreneurs, we are constantly on the lookout for the best lead generation strategy. In fact, when it comes to user engagement, bots are unrivaled. They have literally changed how brands and customers interact with one another. As a result, many businesses opt for automation, employing bots to provide 24×7 … Continue reading How Automating Lead Generation Chatbot Helps Businesses Grow
16 September 2022
How To Setup Chatbot In Shopify E-Commerce Website
Shopify is one of the most popular e-commerce platforms, assisting many businesses around the world to go online by creating their marketplace. More than 1.3 million suppliers utilize it worldwide as per Unite.shopify.com. While the client is the center of the eCommerce business, it is crucial to have efficient customer engagement to improve total sales … Continue reading How To Setup Chatbot In Shopify E-Commerce Website
16 September 2022
Intelligent Conversations: Humans Vs Chatbots
One of the most hotly debated topics in recent years has been the impact of artificial intelligence (AI) on customer service. With the advent of AI-powered chatbots, brand interactions and customer experiences have taken on new dimensions. As per Chatbot Life, an estimated 85% of online visitor interaction was handled without human intervention in the … Continue reading Intelligent Conversations: Humans Vs Chatbots
© Sumanel Technology Ventures Pvt Ltd