30 September 2023
Enhancing Customer Engagement with Customer Experience Automation
Customer Experience Automation refers to the strategic use of technology, often powered by artificial intelligence (AI) and automation tools, to enhance and optimize every aspect of a customer’s journey with a brand or business Through the integration of AI-powered chatbots, predictive analytics, and automated response systems, companies can deliver seamless and efficient customer service, round … Continue reading Enhancing Customer Engagement with Customer Experience Automation
25 December 2022
Customer service vs Customer experience
Do you use customer service and customer experience interchangeably? While they are both crucial to a positive brand image, they are different but co-dependent. The key to the difference between customer service and customer experience is time-relative. Earlier the line was blurry between the two. The experience a user has with a business mainly depends … Continue reading Customer service vs Customer experience
14 August 2022
Chat360’s approach towards better customer experience for business
Delivering an impeccable customer experience has become more crucial than ever before in today’s competitive business landscape. Customer satisfaction plays a significant role in retaining customers and driving more value from them. If you’re looking to grow your revenue, prioritizing customer service is imperative. Essentially, customer experience encompasses every interaction you have with your customers, … Continue reading Chat360’s approach towards better customer experience for business
25 January 2022
What is Customer Experience?
In simple terms, the relationship between a business and its customers is called customer experience. Let’s go into the past, where you had to buy clothes. All you used to do is to take some time out, visit a shop, choose your favourite dress, pay for it. But now times have changed. In this digital … Continue reading What is Customer Experience?
© Sumanel Technology Ventures Pvt Ltd